Our Managed Services offering ensures your IT infrastructure is continuously monitored, maintained, and optimized by experts. From network management and endpoint security to hardware health and performance reporting, we handle day-to-day operations so your internal teams can focus on strategic growth. With proactive support, predictive maintenance, and centralized oversight, we help reduce downtime, cut costs, and enhance overall efficiency.
We follow ITIL best practices and leverage the latest technologies to ensure seamless IT operations—allowing you to stay worry-free and focus entirely on your core business activities.
Our Core Support Areas Include:
Service Desk
- 24x7x365 Single Point of Contact (SPOC)
- Level 1 Fault Analysis and First-Time Resolution
- Incident Ticket Ownership, Monitoring, and Escalation
- Vendor Coordination and Escalation Management
- Service Request Fulfillment and Tracking
- Reporting and SLA Management
- Knowledge Base & Documentation Management
Network Support
- WAN & LAN Management Services
- Firewall and VPN Configuration & Monitoring
- Network Performance and Uptime Monitoring
- Bandwidth and Capacity Planning
- Wireless Network Management
- Network Security Compliance
End User Computing
- Desktop and Laptop Management
- Messaging and Collaboration Tools Support
- Endpoint Protection and Device Health Monitoring
- Install/Move/Add/Change (IMAC) Services
- Mobile Device Management – Smartphones & Tablets
- Printer and Peripheral Device Support
System Support
- Server and Storage Infrastructure Management
- Patch and Update Management
- System Performance and Health Monitoring
- Backup & Restore Management
- User Access and Rights Management
- IT Asset and Configuration Management
- Security & Compliance Management
